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In the heart of Seoul stands a mysterious, centuries-old hotel run by Jang Man Wol, a sharp-tongued and resentful woman who has been bound to the place for a thousand years. Cursed by a deity to prevent her from destroying herself through anger and revenge, Man Wol can only be freed by letting go of her hatred and opening her heart.

Forced to serve the hotel’s unusual guests, she continues her endless duty until Goo Chan Sung enters her life. Bound by a deal made by his father, Chan Sung becomes the hotel’s new manager and takes charge of its finances. As he brings order and warmth into Man Wol’s frozen world, he may hold the key to her redemption.